At Ayuzera(own By Winzera), we strive to deliver high-quality products to our customers. Your satisfaction is important to us, and we are committed to ensuring a smooth and transparent return and replacement process.
Refund Policy
Please note that we do not offer refunds on any of our products. Refund requests will not be entertained under any circumstances.
Replacement Policy
We offer replacement only in the following cases:
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Damaged product received
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Expired product received
To be eligible for a replacement:
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The customer must report the issue within 7 days of receiving the product.
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The product must be unused and in the same condition as received.
Replacement Process
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Initiate a request by sending an email to our official email ID: [info@ayuzera.com].
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Mention your Order ID, Name, Contact Number, and provide clear images of the damaged or expired product.
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Our team will review the request and get back to you.
Please allow 10 to 15 working days for the replacement to be processed and delivered after your request has been approved.
